Frequently asked questions

Price and order

Can I place an order through this website? Do I have to pay first?


Pls use the enquiry form to place the order. For name tags order, you may order it conveniently using the "Name Tag Order" form. Full payment will be required for all orders placed through the website. We accept Pay Now to UEN. (other methods available, pls ask) The total cost and UEN will be provided to your email address provided in the enquiry/order form.




I am interested to know the cost of a product.


We recommend that you call our office to check on price and stock availability.




I have lost some of my medals. Do you sell them?


We provide medals mounting services only. We do not sell medals. You will need to provide us with the full set of medals to be mounted.




Is my order ready for collection?


Pls send us an email using the enquiry form. Kindly provide your order details and measurement slip or receipt/order number for us to check.





Tailoring and alterations

Is my order ready for collection?


Pls send us an email using the enquiry form. Kindly provide your order details and measurement slip or receipt/order number for us to check.




How long does it take to tailor one set of uniform?


The typical leadtime is between 2-4 weeks. Different uniforms will be subject to different leadtimes. Urgent orders may be accepted and urgent charges will be imposed. Pls email us for more details and state your requirements. We will do our best to assist your urgent requirements.




Can I make an appointment for tailoring?


It is not necessary to make an appointment for measurement. Pls proceed directly to the tailoring department (Unit #07-138) and our colleagues will assist with your request.




I received my uniform and it does not fit well.


We are disappointed to hear that your uniform is not to your desired fit. We offer 30 days free alteration. Pls bring the uniform to our Tailoring department (address in "Contact" page) and our colleagues will be able to assist you. Minor alterations may be collected on the same day. Do check with out colleagues at the Tailoring department.